Privacy statement

1. Introduction

Feline Life Coach, located at Plataanstraat 16, 1602 SG, Enkhuizen, is responsible for the processing of personal data as shown in this privacy statement. We value the privacy of our customers and process your personal data in a lawful, fair and transparent manner, in accordance with the General Data Protection Regulation (GDPR).

2. Personal data that we process

Feline Life Coach processes your personal data because you use our services, products and/or because you provide us with this data yourself. Below you will find an overview of the personal data that we process:

• Name
• Address details
• Phone number
• Email address
• Bank account number
• Information about your pet(s) (such as name, age, behavior)
• Payment details (for example via iDEAL, credit card or other payment methods)
• Data you provide when using our webshop, such as order history and shopping preferences

3. Purpose of the processing

We process your personal data for the following purposes:

• Webshop: To process orders, process payments and deliver products you have purchased through our webshop.
• Services: To assist you in handling behavioral consultations for your cat(s), photo shoots and other services from Feline Life Coach.
• Payment and invoicing: To process payments and provide you with invoices for the services and products you have purchased.
• Customer service: To stay in touch with you and handle questions or complaints.
• Marketing purposes: Such as sending newsletters, offers and information about new products or services, only if you have given permission for this.
• Improving our services and products: To collect feedback and data to improve the user experience on our website and webshop.

4. Storage of personal data

Feline Life Coach does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods:

• Billing and payment data: 7 years (legal retention obligation).
• Webshop data (orders): 7 years (legal retention obligation).
• Marketing purposes (if consent has been given): until you unsubscribe from our newsletter.
• Contact details: 1 year after the last contact, unless otherwise agreed.

5. Sharing personal data with third parties

Feline Life Coach will only provide your data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation. This includes:

• Payment services and payment processors for the processing of payments.
• Shipping partners for the delivery of products ordered via our webshop.
• Web hosting and IT services, which help us maintain the website and webshop.

We ensure that third parties who have access to your data also comply with the GDPR and do not perform unauthorized actions with your personal data.

6. Security of personal data

Feline Life Coach takes the protection of your data seriously and takes appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the idea that your data is not properly secured or there are indications of misuse, please contact us via contact@felinelifecoach.com

7. Your rights

You have the right to view, correct, delete or limit the processing of your personal data. You can send a request for access, correction, deletion or limitation of processing to contact@felinelifecoach.com. We will respond to your request as soon as possible, but within four weeks.

8. Cookies

Our website and webshop use cookies to improve your user experience and for analytical purposes. For more information about which cookies we use, please consult our cookie policy.

9. Complaints

If you have a complaint about the processing of your personal data, we ask you to contact us directly. If we are unable to resolve the matter, you have the right to file a complaint with the supervisory authority, the Dutch Data Protection Authority.

10. Changes to this privacy statement

Feline Life Coach reserves the right to modify this privacy statement at any time. We advise you to consult the privacy statement regularly so that you remain informed of changes.

11. Contact details

Feline Life Coach Plataanstraat 16 1602 SG Enkhuizen E-mail: contact@felinelifecoach.nl Phone: 06-42303590